In some cases, a remote access to the problem node is the fastest way to diagnose and fix a problem, so sometimes an OpenVZ developer can request such access from you. Note that in should be a root access (to the [[hardware node]] — either directly, or via <code>su</code> or <code>sudo</code>) to the [[hardware node]].

In case you can provide an access, post login information via forum PM or by e-mail, or ask for a public SSH key.