Difference between revisions of "Support"
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| − | + | You have options of having support from Parallels, free support on mailing lists and forum, or switching to Parallels Cloud Server which is much more than just a commercial version of OpenVZ. | |
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| − | + | == Support == | |
| − | == | + | <div style="background-color: #f0fff8;"> |
| + | Parallels is now offering an OpenVZ Maintenance Partnership program. The program provides bug resolution support and feature development to the OpenVZ community. The OpenVZ Maintenance Partnership has a small annual fee and provides two benefits to partnership members. | ||
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| + | * Partnership members will receive a support ID that will allow them to submit up to10 high priority bugs per year. These bugs will be placed at the highest priority level in the development stack. | ||
| + | * Partnership members will also be able to submit a feature request(s) which will be reviewed by the Parallels engineering team. They will work with you to clarify the requirements and implementation options and provide an implementation estimate and a schedule. | ||
| + | |||
| + | '''[http://www.parallels.com/support/virtualization-suite/openvz/ Learn more and join the OpenVZ Maintenance Partnership]''' | ||
| + | </div> | ||
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| + | == Free support == | ||
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| + | <div style="background-color: #ffffff;"> | ||
You can get support through the [[mailing list]], [[bugzilla:|Bugzilla]] | You can get support through the [[mailing list]], [[bugzilla:|Bugzilla]] | ||
and [http://forum.openvz.org/index.php?t=thread&frm_id=2 Support forum]. | and [http://forum.openvz.org/index.php?t=thread&frm_id=2 Support forum]. | ||
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sure to browse/search this wiki, make a search within the mailing list archives and forums | sure to browse/search this wiki, make a search within the mailing list archives and forums | ||
before asking your question. | before asking your question. | ||
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== Parallels Cloud Server == | == Parallels Cloud Server == | ||
| − | ''[http://www.parallels.com/pcs/ Parallels Cloud Server] provides everything | + | <div style="background-color: #ddffef;"> |
| + | ''[http://www.parallels.com/pcs/ Parallels Cloud Server] provides everything OpenVZ does '''{{red|plus}}''':'' | ||
* Ability to use VMs as well as containers. | * Ability to use VMs as well as containers. | ||
* Distributed cloud file system. | * Distributed cloud file system. | ||
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* Integration with [http://www.parallels.com/plesk/ Parallels Plesk Control Panel]. | * Integration with [http://www.parallels.com/plesk/ Parallels Plesk Control Panel]. | ||
* Discounts on Parallels Plesk Control Panel licenses. | * Discounts on Parallels Plesk Control Panel licenses. | ||
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For more information, visit [http://www.parallels.com/ parallels.com] or contact sales@parallels.com. | For more information, visit [http://www.parallels.com/ parallels.com] or contact sales@parallels.com. | ||
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Revision as of 00:35, 8 May 2013
You have options of having support from Parallels, free support on mailing lists and forum, or switching to Parallels Cloud Server which is much more than just a commercial version of OpenVZ.
Support
Parallels is now offering an OpenVZ Maintenance Partnership program. The program provides bug resolution support and feature development to the OpenVZ community. The OpenVZ Maintenance Partnership has a small annual fee and provides two benefits to partnership members.
- Partnership members will receive a support ID that will allow them to submit up to10 high priority bugs per year. These bugs will be placed at the highest priority level in the development stack.
- Partnership members will also be able to submit a feature request(s) which will be reviewed by the Parallels engineering team. They will work with you to clarify the requirements and implementation options and provide an implementation estimate and a schedule.
Free support
You can get support through the mailing list, Bugzilla and Support forum. Both developers and members of OpenVZ community can answer your questions there, although there is no guarantee of any kind. Be sure to browse/search this wiki, make a search within the mailing list archives and forums before asking your question.
Parallels Cloud Server
Parallels Cloud Server provides everything OpenVZ does plus:
- Ability to use VMs as well as containers.
- Distributed cloud file system.
- Higher containers per node density.
- Easy bare-metal installation.
- Offline web-based containers management.
- Traffic accounting tools.
- Containers backup tools.
- Physical-to-Container and Container-to-Physical migration tools.
- Monitoring and statistics tools.
- Common client-server XML-based management API.
- Web-based and GUI management tools.
- Integration with Parallels Plesk Control Panel.
- Discounts on Parallels Plesk Control Panel licenses.
For more information, visit parallels.com or contact sales@parallels.com.
