Support

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Revision as of 18:41, 14 April 2008 by Kir (talk | contribs) (swsoft->parallels)
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OpenVZ

You can get support through the mailing list, Bugzilla and Support forum. Both developers and members of OpenVZ community can answer your questions there, although there is no guarantee of any kind. Be sure to browse/search this wiki, make a search within the mailing list archives and forums before asking your question.

Supported OpenVZ

Supported OpenVZ is the same as OpenVZ plus:

  • 24×7 email support (withing 6 hours during business hours).
  • Three support incidents per month.
  • Direct system support via the Internet (SSH) for the resolution of specific issues and system optimization.

Support contracts are available for a decent price per physical server per year. Bulk discounts are available. Contact sales@openvz.org for further details.

Parallels Virtuozzo Containers

Parallels Virtuozzo Containers provides everything Supported OpenVZ does plus:

  • Higher containers per node density.
  • Name-based hosting (no need for public IP for each container).
  • Installation utility.
  • Offline web-based containers management.
  • Traffic accounting tools.
  • Containers backup tools.
  • Physical-to-Container and Container-to-Physical migration tools.
  • Monitoring and statistics tools.
  • Common client-server XML-based management API.
  • Web-based and GUI management tools:
    • Parallels Management Console – GUI systems administrator management tool.
    • Parallels Infrastructure Manager – Web-based systems administrator management tool.
  • Integration with Parallels Plesk Control Panel.
  • Discounts on Parallels Plesk Control Panel licenses.

For more information, visit parallels.com or contact sales@parallels.com.

Training

Standard training courses are available. The courses are designed to train the participants in the product features, functions, installation, configuration and maintenance. The participants will obtain an in-depth knowledge of the product and the impact the product can have on their business. The participants can select from different levels and types of training, including onsite classes and remote online sessions.

Contact training@openvz.org for further details.

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